Privacy Policy

We may collect the following categories of personal information when you use our services:

• Identity Information: Full name, gender, date of birth, age.
• Contact Information: Phone number, email address.
• Travel & Visa Information: CNIC, Passport details, B-Form for children, travel dates, booking preferences, hotel and transport preferences, number of travelers.
• Health Information: Limited information such as medical conditions, only when required for visa processing or travel arrangements.
• Payment details: We record and store booking and payment details such as package price, mode of payment (cash, bank transfer, or online), and payment status. We do not store or process credit card numbers or sensitive financial information.
• Children's Data: Information about children under 18 (e.g., name, age, passport/B-Form details) is only collected when necessary for Umrah bookings and always provided by parents or guardians. This data is never used for marketing.

Your personal information may be used for the following purposes:

1. To process Umrah package bookings and visa applications.
2. To provide consultation, travel assistance, and related services.
3. To maintain internal records and comply with legal obligations.
4. To send important service-related communications (e.g., booking confirmations, updates).
5. To send promotional offers, newsletters, and updates only to subscribers who have opted in.
6. To improve our services, conduct analytics, and run marketing campaigns.

We retain your personal data for as long as necessary to fulfill the purposes described above, including:

We may share your personal data only in the following circumstances:

• With airlines, hotels, travel Partners or transportation providers as required to fulfill your booking.
• With government authorities for visa processing and regulatory compliance.
• With service providers (e.g., IT, email, or marketing platforms) strictly for business operations.
• When required by law, regulation, or court order.

We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, misuse, or disclosure.

• You will only receive promotional emails, offers, or newsletters if you have explicitly subscribed.
• You may opt out at any time by clicking the "unsubscribe" link or contacting us directly.
• Marketing communications will not be sent to children under 18.

• We do not knowingly collect data directly from children under 18.
• All information about children is provided by parents/guardians strictly for booking and visa purposes.
• Such data will never be used for advertising or promotional activities.

We process personal data based on the following grounds:

You have the following rights regarding your personal data:

1. Right to request correction of inaccurate or incomplete data.
2. Right to request deletion of your personal data (subject to legal or regulatory requirements).
3. Right to withdraw consent for marketing communications at any time.

Requests may be submitted via our official contact details below.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on our website with a revised effective date.